FAQs

I dont know what my ring size is.

If you are unsure of your ring size and don't have any way of finding this out, you can purchase a re-useable plastic ring sizer available to buy from our site. This will give you a better idea of your size and is always useful to have for the future.
How do I know what size bangle is right for me?

Firstly you can measure across the widest part of your hand as shown in the photo attached and then use the guide below: Size Small 55-60mm diameter Size Medium 61-65mm diameter Size Large 66-75mm diameter Extra Large 75mm+ diameter
How long is delivery for IN STOCK items?

The estimated delivery for an item which is in stock is 5-7days.
Do you offer gift wrapping?

Each item is packaged in Sterling & Gold's signature rose pink gift boxes. Each box includes a matching suede jewellery pouch, to help store and protect your chosen bespoke piece of hand made jewellery. Each item and box is carefully packaged by hand and finished off with a complimenting tied bow.
How long do pre orders or custom pieces take?

The turn around on pre orders and custom made pieces is 6-8 weeks. All items are hand crafted by Sterling & Gold, the 6-8week turn around involves sourcing and ordering the materials as the items are made from scratch, then designing, crafting, making and lastly finishing each piece by hand. The item is then sent off to the Edinburgh Assay office for testing and hallmarking before being returned fully hallmarked. Then your item will be carefully packaged before it is sent on its way to the customer. The customer will be informed on progress once the item is away being hallmarked and again once it has been shipped from Sterling & Gold to you along with any tracking information. More often than not it does not take the full 8weeks for you to receive your item but depending on workloads this time is a maximum guide of what to allow.
Do you accept returns?

Please refer to our returns policy which is listed on our site, under RETURNS POLICY.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.